Zammad Chrome Extension — TimeCamp

Track the time your team spends handling Zammad tickets, right inside the helpdesk.

The Chrome extension adds a start button to Zammad, so an agent times a ticket from the moment they open it to the moment they close it, with the ticket carried over as the label. The point isn't just logging hours; it's what the hours tell: which categories of tickets eat the most time, and which clients quietly cost far more to support than their contracts reflect. With that, you can size the support team to real demand, price support fairly, and set expectations you can keep.

Free with the TimeCamp Chrome extension.